RIDE COMMAND+ Activation Issues w/ Android

[Nitz]

Has anyone here managed to actually activate RIDE COMMAND+ with an Android phone on their Ranger XD? If so, any associated tips/tricks?

No matter what I attempt, I get the "Device is not eligible" error message, immediately followed by the "Something went wrong" alert on my phone.

• 2025 RANGER XD 1500 NorthStar Edition Ultimate
• Confirmed the RIDE COMMAND+ module is physically installed on my XD - and it appears to be properly connected to the harness
• Confirmed my RIDE COMMAND+ "free" trial is underway via my account info on the app
• Confirmed my account is synced to my Ride Command Display under the GENERAL --> Account ID menu on my XD
• Confirmed my Ride Command Software on my XD's display is current
• Tried many times with (3) different Android phones (one quite new, one ~1 year old, and one ~2 years old) - each with updated Polaris app, each with correct account logged in
• Tried all different combinations of phone Bluetooth/Hotspot/Tethering phone options with all different combinations of Accessory On/Ignition On/Running - with and without soft booting the Ride Command Display
• Tried multiple different locations, outdoors, with good cell signal and solid GPS connectivity

Next, I am going to borrow an iPhone and try that. Sure seems I know more on this topic than my dealer at this point, but my machine will be back there in a week or two for some other work.

Thanks!

 

[Clubin]

I don’t know any one that has android. J/k. I had a guy in our group that had a google phone. He had it working.

 

[mikemdd]

I have an android and spent a week on the Polaris hot line. I got the same message. They said there was a glitch in their system and they had to reset something there. After that I connected and all is good.

 

[jrc67]

I am having the same issue with IPhone on a 2025

 

[joesuperjet]

I I’m having the exact same issue, and I am using an iPhone. So I’m guessing I need to contact Polaris? Do you have any direct contacts that could help seed up the process for me?

 

[Nitz]

I have an android and spent a week on the Polaris hot line. I got the same message. They said there was a glitch in their system and they had to reset something there. After that I connected and all is good.

My dealer is digging into this issue today. Polaris tech rep is telling my dealer that their tech rep team was made aware of this issue about one week ago and that Polaris needs to update something on their servers - hoping for an update to be released in the next few weeks.

There's definitely worse thing, but my "free" trial is dwindling away and I have not been able to make any use of this premium feature - which I (like many of us) paid a premium for. I am less than impressed with Polaris's response on this one.

@mikemdd --> Do you have any additional info/details as to what Polaris was able to do for you to get you up and running? - Thanks!

 

[mikemdd]

Sorry for the bandwidth, but per your request, I tried to summarize the overall process to make mine work:

I went back through my emails from my 2 week discussion with Polaris tech support. I will say upfront that they were extremely responsive. Below are some note extracts from our long email trails. Also note that this was for Android, not Apple.

1) Here are two links that they sent me early on describing the process:
https://www.polaris.com/en-us/off-road/owner-resources/help-center/article/KA-04736/
https://www.polaris.com/en-us/off-road/owner-resources/help-center/article/KA-05087

2) They asked to make sure that Privacy Services is ON

• Go to the Polaris App…..privacy settings
• Enable Vehicle Data Services/Remote Location Services

3) Turn on Bluetooth and mobile hotspot services. Apparently Bluetooth tethering is CRITICAL to make it work. Then, with tethering on, turn on vehicle and wait for it to connect. You will know if the map shows details and the icon at the top is on.

4) This is the point where they found an issue on their side. They said their people fixed the problem (on their side) and it should work now. It did fix part of the problem.

5) After various discussions, here is the next exchange with Polaris:

“I hope you had a good weekend! I am glad that we got the one issue resolved. As for the new one, I’d like to walk you through a few quick steps that may help resolve the problem:

1. Log into your Ride Command account directly on your vehicle’s display.
If you're already logged in, please confirm that your account is synced. You should see a confirmation or status message on the screen.

2. Turn off the mobile hotspot on your phone.
This helps prevent the display from connecting to the internet before the Ride Command app is properly activated.

3. Plug your phone into the vehicle again.
This should allow the Ride Command app to activate correctly and sync with your account.

Once you’ve completed these steps, let me know how things look on your end. If the issue persists, I’ll be happy to dig deeper with the Ride Command Team.

6) Here was the next exchange with Polaris:

• “My understanding is that the authentication issue is typically from some sort of a connection problem, so they just wanted to try a fresh reconnect now with the steps in the articles after disconnecting. If that still doesn't work, they are ready to continue diving into what might be causing this for you!

7) Here was my final message to Polaris:

“IT WORKS!!!! I finally got it to connect and synch. I really appreciate everyone's patience to walk me through the issues.
All the best”

Hope this helps.

 

[joesuperjet]

So a little update on my situation. I actually reached out to Polaris on Wednesday evening to tell them what my issue was. I was actually not near the machine when I called them, but I wanted them to be aware that I was having an issue so that like what was mentioned above, if it’s on their end, they could work on it.

The representative mentioned that I would need to be near the machine to be able to diagnose what the problem was. I understood and agreed. She set me up with a case number, so I could call back the next day and get it sorted out when I’m near the machine.

When I got in my machine the following day, I tried to go through the steps of activation before I even reached out to Polaris, and everything went through seamlessly then. No call needed.

I then received an email on Friday indicating that they knew on their end. Everything should be straight. They also included a phone number so that if anybody else has this problem, feel free to use that number.

Hope this was helpful

JAM