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RIDE COMMAND+ Activation Issues w/ Android

Nitz

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Joined
Oct 21, 2025
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Has anyone here managed to actually activate RIDE COMMAND+ with an Android phone on their Ranger XD? If so, any associated tips/tricks?

No matter what I attempt, I get the "Device is not eligible" error message, immediately followed by the "Something went wrong" alert on my phone.
  • 2025 RANGER XD 1500 NorthStar Edition Ultimate
  • Confirmed the RIDE COMMAND+ module is physically installed on my XD - and it appears to be properly connected to the harness
  • Confirmed my RIDE COMMAND+ "free" trial is underway via my account info on the app
  • Confirmed my account is synced to my Ride Command Display under the GENERAL --> Account ID menu on my XD
  • Confirmed my Ride Command Software on my XD's display is current
  • Tried many times with (3) different Android phones (one quite new, one ~1 year old, and one ~2 years old) - each with updated Polaris app, each with correct account logged in
  • Tried all different combinations of phone Bluetooth/Hotspot/Tethering phone options with all different combinations of Accessory On/Ignition On/Running - with and without soft booting the Ride Command Display
  • Tried multiple different locations, outdoors, with good cell signal and solid GPS connectivity

Next, I am going to borrow an iPhone and try that. Sure seems I know more on this topic than my dealer at this point, but my machine will be back there in a week or two for some other work.

Thanks!
 
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