Two New Mountaineers

[Sam Stahl2]

My friend and I went into the Fay Myers Polaris dealership in Denver a couple of weeks ago and we both purchased a 2026 Polaris Mountaineer. Issues. I ordered a headache rack and when it came in the bolt holes in the rack did not line up with the nuts built into the roll bar/cage of the Mountaineer. The dealer ordered a new one and that did not line-up either. The dealer wasn't sure how to best fix the problem and mentioned that they may drill out the rack holes to match the frame of the Polaris and they wanted me to pay for the service. I called Polaris HQ customer service and they mentioned that the dealer had not opened a ticket on the issue and suggested that I call the dealer and tell them it should be on the warranty. The dealer has my Polaris and I am still waiting for them to open a ticket with HQ and to let me know they are going to properly fir the machine and not the rack... I will keep you posted.

 

[Mr.C2]

That’s shitty. Unfortunately you are not the only person that has had that issue over the past couple of years. I can’t remember what some of the other members resolution was, but maybe some of them will chime in.

 

[Sam Stahl2]

Right now, Fay Myers' service is telling me that they will open a ticket with HQ today and fix the Mountaineer and not the headache rack. I am waiting on the ticket number.

 

[jj469]

I will be curious to hear what they do. Quite a few people have had the same problem... last I checked, you could see it in the reviews on the rack on the polaris website. Mine didn't line up quite right either.

 

[Sam Stahl2]

If they do not fix it, I will create a sign something like "Don't purchase a Polaris at Fay Myers" and march up and down the sidewalk in front of their business. They are on a very busy intersection and it will get a lot of visibility. I will keep this forum posted.

Additionally, my friend's Mountaineer was delivered with the Box rack mounted on backwards. I noticed it because I just put my box rack together (but not on the Polaris yet) and remenbered that the front of the rack is taller that the back. He opted to get the service fee back and we will turn it around later.

 

[jj469]

Sent you a PM.