Class action law suit for drive train clunks/ unacceptable noise after the sale?

[jj46]

The "Clunk" went away...................Now that's got to be the first time I heard that one.

Is this like heat stroke? "When you stop sweating, it's time for real concern..." Lol

 

[MSRanger]

The "Clunk" went away...................Now that's got to be the first time I heard that one.

lol!
This “Clunker” might be going away permanently if it starts “clunking” again!

 

[Clubin]

Suddenly I have silence! No clunking for the past week or so. 1350 miles.
Took me awhile to realize it I think since my wife brought it to my attention.
I was like, oh yea, no clunking.
So I don’t know when it stopped.
Or, why?
The annoyance of the clunk had gone away for me so I think if it starts again I will go through the frustration all over again.

You should start a thread.

 

[mikemdd]

It seems that while the clunking problem is universal with everyone, the "solution" is very dealer dependent. Some people have a dealer that takes it seriously and "fixes" it, while others do nothing. This is the problem with Polaris not implementing an actual recall which requires every dealer to address it the same way. This short term approach may save a little money, but customers are lost in the meantime. In contrast, Lexus has engine problems with their LX600 vehicles and implemented a recall on all VINs within a certain range, regardless of whether the engine failed or not. Every dealer is required to install a new engine if the vehicle falls within the range. In the short term, Lexus is losing lots of money. However, they are looking at the long run and are protecting the brand for the future. Polaris could care less about brand equity. A recall to solve the clunk would pay big dividends down the road.

 

[jj46]

It seems that while the clunking problem is universal with everyone, the "solution" is very dealer dependent. Some people have a dealer that takes it seriously and "fixes" it, while others do nothing. This is the problem with Polaris not implementing an actual recall which requires every dealer to address it the same way. This short term approach may save a little money, but customers are lost in the meantime. In contrast, Lexus has engine problems with their LX600 vehicles and implemented a recall on all VINs within a certain range, regardless of whether the engine failed or not. Every dealer is required to install a new engine if the vehicle falls within the range. In the short term, Lexus is losing lots of money. However, they are looking at the long run and are protecting the brand for the future. Polaris could care less about brand equity. A recall to solve the clunk would pay big dividends down the road.

...How many LX600s do they sell a year?

 

[mikemdd]

...How many LX600s do they sell a year?

They sell around 8K units per year and almost 4K engines are under the recall. Also includes some Tundras and GX's

 

[jj46]

They sell around 8K units per year and almost 4K engines are under the recall. Also includes some Tundras and GX's

That is kind of my point. A lot more people with a lot more power, than a couple thousand 1500s since it's introduction.

 

[mikemdd]

That is kind of my point. A lot more people with a lot more power, than a couple thousand 1500s since it's introduction.

Yes, that is exactly my point. With only a couple thousand 1500's, a recall is a no brainer. In the meantime, they are losing customers every day. Not good business for Polaris. I am happy with my 1500 but because of what they are doing, I will likely think hard about supporting Polaris again.

 

[jj46]

Yes, that is exactly my point. With only a couple thousand 1500's, a recall is a no brainer. In the meantime, they are losing customers every day. Not good business for Polaris. I am happy with my 1500 but because of what they are doing, I will likely think hard about supporting Polaris again.

"Losing customers every day"? Look, I am not a Polaris fanboy. My RZR had to have two clutches replaced under recall and tender springs that collapsed... the replacements did the same thing a few months later. My snowmobile also needed two clutches under recall... one for the clutch casting, and one for the starter ring gear. It also had a leaking shock and the dealer had to fight with Polaris to just replace it rather than having them rebuild it. I had a slingshot that sat at a dealer for 3 months due to a check engine light because of camshaft timing.

So again, I'm not a fanboy... and I agree they need to be consistent about fixing these things, and nothing ticks someone off more than being told "it's working as designed". BUT... "losing customers every day"? The dealers around here sell these things like crazy. The dealer I frequent the most delivered 3 of them in one weekend. They don't seem to be suffering.

 

[nh 1500 owner]

Suddenly I have silence! No clunking for the past week or so. 1350 miles.
Took me awhile to realize it I think since my wife brought it to my attention.
I was like, oh yea, no clunking.
So I don’t know when it stopped.
Or, why?
The annoyance of the clunk had gone away for me so I think if it starts again I will go through the frustration all over again.

What clunk are we talking about axle or driveline one?

 

[MSRanger]

Axle

 

[bchar1]

It seems that while the clunking problem is universal with everyone, the "solution" is very dealer dependent. Some people have a dealer that takes it seriously and "fixes" it, while others do nothing. This is the problem with Polaris not implementing an actual recall which requires every dealer to address it the same way. This short term approach may save a little money, but customers are lost in the meantime. In contrast, Lexus has engine problems with their LX600 vehicles and implemented a recall on all VINs within a certain range, regardless of whether the engine failed or not. Every dealer is required to install a new engine if the vehicle falls within the range. In the short term, Lexus is losing lots of money. However, they are looking at the long run and are protecting the brand for the future. Polaris could care less about brand equity. A recall to solve the clunk would pay big dividends down the road.

Finding a good dealer or should I say a good tech. One that does not for get to tighten nuts that they loosen

 

[andmer17]

Suddenly I have silence! No clunking for the past week or so. 1350 miles.
Took me awhile to realize it I think since my wife brought it to my attention.
I was like, oh yea, no clunking.
So I don’t know when it stopped.
Or, why?
The annoyance of the clunk had gone away for me so I think if it starts again I will go through the frustration all over again.

Did it ever return?

 

[andmer17]

I have posted this before but I will post again "I have the 2025 Ranger XD, mine started that clunk shortly after I got it, the dealer that I purchased it from tried Loctite on the axles but that did not help. It continued to get worse so I asked that dealer again to look it and he said there was nothing they could do. A week after that I called another dealer in Cobb WI and he said they recently received a bulletin from Polaris about the clunk and they had already repaired 3 with good success. I took mine there and they fixed it in less than a day. Bulletin R-24-09-01 explains the fix, they Loctite the Yoke in the differential. I have just over a 1,000 miles on it since they did that and absolutely no clunk, Yippee!"

Did this ever return. I greased all the zerks today. retorqued the axle nut and there is still a minor clunk. I plan on priming and loctiting the axle to hubs and the yoke to differential shaft just wanna see if it holds up before.

 

[MSRanger]

Did it ever return?

1500 miles
Yes it returned, but very occasionally
And not as noticeable as before

 

[Captain Bob]

Have ridden nearly 3,000 miles since the dealer followed Bulletin R-24-09-01 putting loctite on the yoke in the differential. The clunk has not returned.

 

[andmer17]

OK, I just wanted to just check because the yolk is actually not inside. The differential. The yolk is attached to the inputs line and the yoke attached to the rear driveshaft coming from the transmission.

 

[MIKEW]

Good morning to all. I have just picked up the Ranger from the dealer number two stating the noise you can hear at the rear differential is normal. This noise was not present when new, and had it been I would have not purchased it, and I don't think I am alone. This noise is coming from the rear differential and can be actually felt if your hand rests on the case or yoke. A snap/ clunk/ tick noise that develops with time is simply an interaction between two components where a gap exists, or where one component shifts or moves under load against another.

While this may never develop into a break down, it cheapens the vehicle feel and gives the sense of lack of reliability.

Polaris does not like to give numbers publicly, and they are far from transparent in virtually every way when it comes to information. No actual sales figures are offered by Polaris as to how many Ranger 1500's have been sold, service bulletins are guarded secrets when they are readily available to automotive/ truck owners, and trying to get specific info from Polaris is met with avoidance. They refuse to actually explain what the noise really is, why it develops AFTER THE SALE, or what effect it may have on long term reliability. Keep in mind, they are only on the hook for a year- in my case I have lost 2 months of use- I have a 10 month warrant essentially.

Polaris charged us the same money as a 2026 F150 4X4 nicely equipped- Thats a lot of money to have Polaris's "extreme duty" side by side clunking every time you touch the gas. Keep in mind, just 20 of us represent $1 million in sales for Polaris.

I am wanting to know how many owners are unhappy enough they would consider a class action suit? I am ignorant to how they work but would look into it if enough owners are unhappy.

I attempted to attach a video, but it was too large. Anyone that wants it can send me a message with an email and i will forward it.

Please respond if interested. If I am the only one that it bugs this much I may just file a complaint with our A.G in Washington state.

Thanks for taking the time. Greg H

I have a 2024 Xd1500. Had clunk in rear after 400 miles. Dealer replaced both rear axles. Problem is now corrected