Class action law suit for drive train clunks/ unacceptable noise after the sale?

[jj46]

The "Clunk" went away...................Now that's got to be the first time I heard that one.

Is this like heat stroke? "When you stop sweating, it's time for real concern..." Lol

 

[MSRanger]

The "Clunk" went away...................Now that's got to be the first time I heard that one.

lol!
This “Clunker” might be going away permanently if it starts “clunking” again!

 

[Clubin]

Suddenly I have silence! No clunking for the past week or so. 1350 miles.
Took me awhile to realize it I think since my wife brought it to my attention.
I was like, oh yea, no clunking.
So I don’t know when it stopped.
Or, why?
The annoyance of the clunk had gone away for me so I think if it starts again I will go through the frustration all over again.

You should start a thread.

 

[mikemdd]

It seems that while the clunking problem is universal with everyone, the "solution" is very dealer dependent. Some people have a dealer that takes it seriously and "fixes" it, while others do nothing. This is the problem with Polaris not implementing an actual recall which requires every dealer to address it the same way. This short term approach may save a little money, but customers are lost in the meantime. In contrast, Lexus has engine problems with their LX600 vehicles and implemented a recall on all VINs within a certain range, regardless of whether the engine failed or not. Every dealer is required to install a new engine if the vehicle falls within the range. In the short term, Lexus is losing lots of money. However, they are looking at the long run and are protecting the brand for the future. Polaris could care less about brand equity. A recall to solve the clunk would pay big dividends down the road.

 

[jj46]

It seems that while the clunking problem is universal with everyone, the "solution" is very dealer dependent. Some people have a dealer that takes it seriously and "fixes" it, while others do nothing. This is the problem with Polaris not implementing an actual recall which requires every dealer to address it the same way. This short term approach may save a little money, but customers are lost in the meantime. In contrast, Lexus has engine problems with their LX600 vehicles and implemented a recall on all VINs within a certain range, regardless of whether the engine failed or not. Every dealer is required to install a new engine if the vehicle falls within the range. In the short term, Lexus is losing lots of money. However, they are looking at the long run and are protecting the brand for the future. Polaris could care less about brand equity. A recall to solve the clunk would pay big dividends down the road.

...How many LX600s do they sell a year?

 

[mikemdd]

...How many LX600s do they sell a year?

They sell around 8K units per year and almost 4K engines are under the recall. Also includes some Tundras and GX's

 

[jj46]

They sell around 8K units per year and almost 4K engines are under the recall. Also includes some Tundras and GX's

That is kind of my point. A lot more people with a lot more power, than a couple thousand 1500s since it's introduction.

 

[mikemdd]

That is kind of my point. A lot more people with a lot more power, than a couple thousand 1500s since it's introduction.

Yes, that is exactly my point. With only a couple thousand 1500's, a recall is a no brainer. In the meantime, they are losing customers every day. Not good business for Polaris. I am happy with my 1500 but because of what they are doing, I will likely think hard about supporting Polaris again.

 

[jj46]

Yes, that is exactly my point. With only a couple thousand 1500's, a recall is a no brainer. In the meantime, they are losing customers every day. Not good business for Polaris. I am happy with my 1500 but because of what they are doing, I will likely think hard about supporting Polaris again.

"Losing customers every day"? Look, I am not a Polaris fanboy. My RZR had to have two clutches replaced under recall and tender springs that collapsed... the replacements did the same thing a few months later. My snowmobile also needed two clutches under recall... one for the clutch casting, and one for the starter ring gear. It also had a leaking shock and the dealer had to fight with Polaris to just replace it rather than having them rebuild it. I had a slingshot that sat at a dealer for 3 months due to a check engine light because of camshaft timing.

So again, I'm not a fanboy... and I agree they need to be consistent about fixing these things, and nothing ticks someone off more than being told "it's working as designed". BUT... "losing customers every day"? The dealers around here sell these things like crazy. The dealer I frequent the most delivered 3 of them in one weekend. They don't seem to be suffering.

 

[nh 1500 owner]

Suddenly I have silence! No clunking for the past week or so. 1350 miles.
Took me awhile to realize it I think since my wife brought it to my attention.
I was like, oh yea, no clunking.
So I don’t know when it stopped.
Or, why?
The annoyance of the clunk had gone away for me so I think if it starts again I will go through the frustration all over again.

What clunk are we talking about axle or driveline one?

 

[MSRanger]

Axle